| Banco Popular North America | |
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Banco Popular North America (BPNA) with a rich history and strong institutional values, is creating an extraordinary legacy in North America. Our vision begins with a passion for our Customers, a promise to our Communities, a partnership with Our People and a commitment to our Shareholders. Through our vision, BPNA models the future and looks to transform and redefine community banking in the United States. This bold vision demands commitment and drive. To achieve this, we are fortified by our rich history and heritage – our story. Our Story: At Banco Popular, we are proud of our story, history and heritage – over 110 years in the making and going strong. Everything we do is connected to the founding vision and values that our early leaders established in 1893. Their compelling vision was born from a simple idea: to serve the working classes and the underserved. That vision became our mission and our daily commitment. For more than a century, we have grown to become a great financial institution. We honor our foundational mission as we expand into new markets, broadening our reach as we serve our growing communities. We invite you to know our story. We tell it with pride and share it with joy. Other Banking Services: Banco Popular North America Operates across six states with branches in New York, Illinois, California, New Jersey, Florida and Texas. The largest Hispanic-owned bank in the United States. Popular Leasing, U.S.A. Provides small- to mid-ticket commercial and medical equipment financing in 11 states. Now the 39th largest bank-owned leasing company in the U.S. Popular Cash Express Dedicated to the business of check cashing and money transfers. Popular Cash Express operates in Arizona, California, Florida, New York and Texas. Popular Insurance Offers investment and insurance services across the BPNA national network, with licensed bankers in six states. Equity One Engaged in the business of personal and mortgage loans and retail financing to merchants and dealers. Equity One operates through a network of offices in 26 states with total managed loans reaching $6.5 billion. Our Journey: The best way to describe where we are on this ambitious journey is to begin with our organization’s Shared Agreements. In 2002, we created a dialogue between our leadership team and our DreamMakers (Our People) to set priorities, establish goals, and create action plans around our four focus areas: People, Customers, Community and Performance. Those agreements have provided the road map that points to our North Star – Our Vision to Become the Premier Community Bank in the Markets We Serve. Our Promises: We believe that great companies make bold promises and keep them. In 2004, we created Promises for our four focus areas. These Promises stand along side our Shared Agreements – fortifying them and encouraging each and every DreamMaker to stay focused, stay strong, and stay together as we create and bring to life our ambitious dreams. Our People: We believe in and care immensely about Our People – our DreamMakers – because you are the hearts and minds behind our vision. We promise to share rewards and recognition, attract and retain highly talented and engaged People, create on-going learning and development opportunities, challenge mediocrity, and learn from our mistakes. We expect a passion for and commitment to excellence, and a clear focus on developing strong customer relationships while driving profitable revenue growth. We promise to Make Dreams Happen for and with Our People. Together, We Make Dreams Happen! We are proud of... Our on-going accomplishments with our People initiatives. Recently, we achieved the honor of being named one of the 100 Best Companies to Work For in 2005 by Fortune Magazine. Increasing our training investment to include Metavante Training, Product Training, Credit Conversancy, Effective Management Practices, Sales and Service Banker Training, and expanding our Education Assistance Policy. Launching the Your Time Off (YTO) Program in January, 2005, to provide more flexibility for work/life balance. Creating better ways to recognize Our People through our Popular Recognition Programs. Initiating and completing a Compensation & Benefits Market Study in 2004, to ensure competitive base and variable pay programs within our marketplace. Enhancing benefits in 2005 to include: commuter reimbursement; 1000% increase in life insurance; increased health spending account; cost-sharing percentages on medical and dental plans held steady; addition of disability salary continuation program. Improving our communications to provide more opportunities to give Our People a platform to voice their opinions, with enhanced New Hire Orientation programs, interactive Brown Bag Meetings, Employee and Customer panels at our Town Hall meetings, Pulse Survey, Popular On-line: our redesigned Intranet, and Road Shows’ People Kiosks. We also improved our systems compatibility, speed, and features through our conversion to Outlook and Windows XP. The Promise to Our Customers: Everything we do begins and ends with the customer in mind. We promise to remember you have chosen to put your finances in our hands. We will honor that trust and take that responsibility to heart by listening intently to ensure your needs are met, responding quickly because your time is valuable, and appreciating you and your business because we care. We promise to Make Dreams Happen for you by helping you reach your financial goals. We recently: Improved service delivery to our customers with tools to bolster sales efforts through our system conversion to Metavante. Rolled out a New Product Line that enhances revenue opportunities through simpler and more competitive product offerings. Introduced our Customer Acquisition Program (CAP), increasing our checking account opening eight fold. Continued our Branch merchandising program that invests over $1.5 MM over 18 months to give our branches a fresh and consistent look. Created our Business Banking Alignment providing the highest level of service and attention to business banking segments. Proceeded with our Branch Improvement Program to upgrade the look of branches with three-year capital improvement program. Centralized Credit Support functions to provide the lending units with increased capabilities. Installed new surrounds at our ATMs. The Promise to Our Communities: Banco Popular is deeply rooted in each of our communities. Your story is our story. Honoring our corporation’s century-old commitment to provide banking and financial services to those in need, we stand loyal to those values and promise to work to strengthen the social and economic well-being of the communities we serve. We promise to support, stay connected, listen to dreams, and volunteer time and energy. We promise to Make Dreams Happen for and with our communities. We recently: Created national partnerships with Junior Achievement, Operation Hope and Accion. Participated in Make a Difference Day – the capstone event for our 111th year anniversary. Sponsored the New York Puerto Rican Day Parade in June 2004. Raised $75K for the Hispanic Scholarship Fund through the “Una Voz Popular,” 110th anniversary celebration and benefit concert, featuring singer/songwriter Marc Anthony. Honored our Communities by providing employees paid Time-Off for Community Service. Instituted a corporate-wide campaign supporting financial literacy through the FDIC Smart Program for low to moderate income individuals. The Promise to Our Shareholders: Our goal is to produce above average, consistent, and predictable financial returns to our shareholders. We promise to make decisions based on a long-term view of the future, deliver financial returns commensurate with a high-performing community bank, and become a larger contributor to the total earnings of Popular. We promise to become a source of pride to the organization as we deliver on our performance commitment. We promise to Make Dreams Happen for our Shareholders and Popular. BPNA continues to execute with precision in its “New Day” – the strategic theme created in 2002 covering a series of initiatives designed to improve financial performance through 2005. Net income increased by 39% in 2004 and reached a record $56 million. After spending the first two years of a “New Day” looking inward, reorganizing, converting systems and preparing its platform for growth, BPNA began in 2004 to execute the phase of profitable organic (internal) and external revenue growth. In 2004, BPNA announced the closing of two acquisitions, the first since 1999. On September 1, 2004, the purchase of Quaker City Bancorp in Whittier, California, became effective. QCB added 27 branches, $1.9 billion in assets and $7.4 million in net income. The merger with Kislak National Bank, a $900 million bank with 8 branches in the Miami area, became effective on January 5, 2005. Organic growth (excluding acquisitions) in 2004 was outstanding. Loans grew by 15%; deposits increased by 19% and fee income jumped by 18%. Expenses, the focus of our efficiency efforts in the last three years, grew only by 2%. Our Middle Market lending initiative, launched in 2003, resulted in strong loan growth, and our SBA efforts continue to position BPNA and Popular among the top lenders in the country. Our Institutional Values: Social Commitment We are committed to work actively in promoting the social and economic well-being of the communities we serve. Customer We achieve satisfaction for our customers and earn their loyalty by adding value to each interaction. Our relationship with the customer takes precedence over any particular transaction. Integrity We are guided by the highest standards of ethics, integrity and morality. Our customers’ trust is of utmost importance to our institution. Excellence We believe there is only one way to do things: the right way. Innovation We foster a constant search for new solutions as a strategy to enhance our competitive advantage. Our People We strive to attract, develop, compensate and retain the most qualified people in a work environment characterized by discipline and affection. Shareholder Value Our goal is to produce high and consistent financial returns for our shareholders, based on a long-term view. Our Products: At Banco Popular, everything we do starts with the customer in mind. We strive to provide valuable and convenient financial services backed by exceptional customer service. Our goal is to be our communities’ first choice for banking products and services. Personal Banking Services Banco Popular offers a wide array of personal banking, investment and financial planning services to help you manage your money and build your wealth. We want to help you achieve your goals and Make Your Dreams Happen! …Banking Made Easy for You! At Banco Popular, we have a diverse selection of innovative checking and savings products to fit your unique banking needs. These accounts have been designed to provide added convenience and to make banking easy, affordable and accessible. For your convenience, your account information is accessible 24 hours via ATM, online or telephone banking. A variety of loans for your every need… Banco Popular also offers competitively priced loans and lines of credit to help you finance a planned purchase, to cover a one-time expense, or to help you manage unexpected expenses whenever they arise. Whether it’s a car loan, a home equity loan or a mortgage for a new home, Banco Popular can help you make your dreams happen. Business Banking Building a successful company takes a lot of hard work, energy and dedication. Having the right strategic partner can help lighten your workload. At Banco Popular, you’ll find all the services your business needs, including financing, depository accounts, cash management services, insurance and payment processing. But above all, you’ll get the personal attention from a dedicated Relationship Manager, plus a knowledgeable staff of experts who stand ready with the technical support you need to achieve your business goals. Your dedicated Relationship Manager can offer customized solutions that reflect the unique characteristics and needs of your business. Creating Our Legacy: At Banco Popular North America, we are creating our legacy in North America. CREATE is a good word for us. We are about creating leaders within our organization, creating strong direction for Our People, creating better opportunities for our communities and creating a customer-intimate environment for clients. We believe that each one of us has the opportunity to create our own dreams, moving beyond our potential to achieve success. We Make Dreams Happen! Contact Us: Find out about our products and services by talking with one of our Banking Professionals today. For more information, visit your local Banco Popular branch or call 1-800-377-0800. You can also learn more about Banco Popular by visiting our website: www.bancopopular.com |
| Title: | Banco Popular North America |
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